Shipping policy
execution and delivery agreement
- Raintap will observe the greatest possible care when receiving and executing the orders of products and evaluating requests for the delivery of services. Note however that our fulfilment and shipping process is automated and handled by a third party. As such special requests regarding date or time of delivery are unfortunately not possible.
- The place of delivery is the address that the consumer has made known to Raintap.
- The consumer must supply Raintap with the correct address and e-mail address. Any changes in this must be communicated with Raintap in a timely fashion. If the consumer has given a wrong address for delivery, then the extra costs will be charged to the consumer.
- Delivery takes place while the supplies last.
- The ownership of the delivered products transfers to the consumer after the amount due is paid in full. The risk of the products transfers to the consumer at the moment of delivery.
- Raintap shall complete the order in no more than 30 days, unless another delivery term has been agreed upon. In case the delivery is delayed or if a delivery cannot be or can only be partially completed, the consumer will receive message of this in no more than 30 days after he has made the order. In this case the consumer has the right to terminate the agreement without any extra charges.
- After terminating the contract in compliance with the previous paragraph, then Raintap will immediately reimburse the sum paid by the consumer.
- The risk of damage and/or loss of the products rests on Raintap up until the moment of delivery to the consumer or a representative made known to Raintap in advance, unless different has been specifically agreed upon.
